❓ Frequently Asked Questions

China's 240-hour visa-free transit policy allows citizens from 55 countries (including US, UK, EU, AU, JP, KR) to stay in designated areas like Hangzhou and Zhejiang for up to 10 days without a visa. As a specialist in this program, I handle all the paperwork and logistics so you can focus on the experience. Your passport must have at least 6 months validity.

Simply fill out the inquiry form on our website with your travel dates, group size, and interests. You will receive a personalized PDF itinerary and quote within 60 seconds. Once confirmed, you can secure your booking with a deposit via PayPal or Wise.

I accept PayPal, Wise, and bank transfer. PayPal and credit/debit cards are the most convenient for international travelers. A deposit is required to confirm the booking, with the balance due on the day of the tour.

Absolutely! Every tour is fully customizable. Whether you're an avid hiker or prefer a relaxed pace, I tailor the route to your fitness level and interests. Just let me know what you love — history, food, nature, photography, or shopping — and I'll design the perfect day for you.

Yes! Airport pickup and drop-off at Hangzhou Xiaoshan International Airport (HGH) are included in all tour packages. I'll be waiting for you at the arrival hall with a sign, and ensure you return to the airport in time for your flight.

The tour price includes: private English/Chinese bilingual guide service, comfortable private vehicle (SUV, up to 4 pax), airport pickup & drop-off, museum docent explanations, and flexible itinerary adjustments. Entrance fees, meals, and gratuities are not included unless specified.

Absolutely! Solo travelers are welcome. Many of my guests travel alone. The price is per vehicle (up to 4 pax), so solo travelers get a private tour experience without waiting for groups. I've hosted solo travelers from all over the world.

I provide professional bilingual guiding in English and Chinese (Mandarin). My guests also come from Spanish and German-speaking countries, and I can accommodate basic needs in those languages. The tour explanations are primarily delivered in English or Chinese.

Free cancellation up to 48 hours before the tour. Cancellations within 48 hours may be subject to a 50% fee. In case of unforeseen circumstances, I'm flexible — just let me know as early as possible. Full refund if I need to cancel for any reason.

For hiking routes like Moganshan and the Longjing tea villages, I recommend comfortable walking shoes, a water bottle, sun protection (hat/sunscreen), and a light jacket depending on the season. I'll provide detailed packing suggestions in your personalized itinerary.